Privacy Policy

Kestrel Quest Pty Ltd (ABN 75 695 365 765)
New South Wales, Australia

Last updated: March 2026

1. Introduction

Kestrel Quest Pty Ltd (ABN 75 695 365 765) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. We only collect personal information where it is reasonably necessary for our business functions or activities. We are committed to handling your personal information in a secure, transparent and professional manner.

This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website: https://kestrelquest.com.au

By using our website, you acknowledge this Privacy Policy.

2. What personal information we collect

We may collect personal information including:

• name

• email address

• telephone number

• organisation or employer

• information you provide via forms or communications

• payment and transaction information (if you purchase products or services from us)

We may also collect non-identifiable information such as:

• IP address

• browser type

• device information

• pages visited and usage data

• referring websites

• cookies and similar technologies

We take reasonable steps to ensure that personal information collected is relevant and not excessive.

3. How we collect personal information

We collect personal information when you:

• contact us via our website

• communicate with us by email or other means

• subscribe to updates or newsletters

• interact with our website

• purchase products or services from us or otherwise engage with our services

We also collect some information automatically through cookies and analytics tools.

4. Why we collect personal information

We collect and use personal information to:

• respond to enquiries

• provide, deliver and manage our products and services

• communicate with clients and prospective clients

• deliver consulting or professional services

• improve our website and services

• maintain website security

• meet legal or regulatory obligations

• process payments and transactions

• provide access to digital products, courses or resources

We only collect personal information that is reasonably necessary for these purposes.

5. Cookies and analytics

We may use cookies and similar technologies to improve website functionality and understand usage patterns.

Cookies may collect information about:

• website usage

• browsing behaviour

• visitor interactions

You can manage or disable cookies through your browser settings.

We may use analytics tools (such as Google Analytics or similar services) to collect data about website usage. This data is generally aggregated and does not identify individuals.

6. Disclosure of personal information

We may disclose personal information to trusted service providers who assist us in operating our business, including:

• website hosting providers

• email and communication platforms

• IT and software service providers

• payment processing providers (if applicable)

These providers are required to protect personal information appropriately.

We may also disclose information where required by law or to comply with legal obligations.

We do not sell your personal information to third parties and do not use your information for third-party marketing purposes.

7. Overseas disclosure

Some third-party service providers we use may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure that those providers handle personal information in a manner consistent with Australian privacy laws and the Australian Privacy Principles.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no transmission of data over the internet can be guaranteed to be completely secure.

9. Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

10. Privacy complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. Please contact us at info@kestrelquest.com.au and include your contact details and a description of the issue.

We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We recommend reviewing this page periodically to stay informed of any updates.

The latest version will always be available on this website.

12. Contact

If you have questions about this Privacy Policy or your personal information, please contact:

Kestrel Quest Pty Ltd
Email: info@kestrelquest.com.au
Website: https://kestrelquest.com.au